TR88 Privacy Policy – Malaysia Member Data Protection

1 Introduction

Tr88 ("we", "Platform") cares about every member's privacy. We understand that your personal information is valuable and sensitive, and we take full responsibility for ensuring it is always protected in the right way.

This Privacy Policy is designed to give you a clear and honest picture of how TR88 handles your personal data — from collection through to storage and deletion. We don't hide anything behind complex legal language; everything is explained plainly so you truly understand the rights and protections you have as a TR88 member.

This policy complies with Malaysia's applicable personal data protection laws, including the Personal Data Protection Act 2010 (PDPA). If you have any questions or concerns after reading this policy, our team is ready to assist you through the available support channels.

2 Types of Information We Collect

Tr88 collects various types of information to ensure the platform runs smoothly and that your experience as a member is safe, seamless, and enjoyable. The information we collect falls into two main categories:

Information you provide directly:

• Full name, date of birth, and MyKad or passport number.
• Email address, phone number and current residential address.
• Bank account or digital wallet details for financial transaction purposes.
• KYC documents such as ID card images, bank statements and verification selfies.
• Preference and account settings that you configure yourself.
• Your communications with the tr88 customer support team.

Information collected automatically:

• IP address, device type, operating system and web browser version.
• Activity log data including pages visited, session duration and in-platform actions.
• General geolocation information based on IP address (not GPS).
• Game usage data including betting history and transaction records.
• Cookie data and similar tracking technologies (further details in Section 7).

3 How We Collect Information

Your personal data is collected through various channels as you interact with the TR88 platform. Understanding how this data is collected is important so you can make informed decisions about the information you share with us.

4 Purpose of Using Your Personal Data

Tr88 uses your personal data responsibly and only for legitimate purposes. We will not use your information for any other purpose without obtaining your consent first, unless required by law.

The main purposes for which your data is used are as follows:

• Member account management — to create, maintain, and protect your account on the tr88 platform.
• Transaction processing — to handle deposits, withdrawals, and financial records accurately and securely.
• Identity verification (KYC) — to verify that every member is a legitimate individual who meets the stipulated age requirements.
• Fraud prevention — to identify and prevent suspicious activity, money laundering, and platform abuse.
• Customer support — to provide effective and personalised assistance when you contact our team.
• Service communications — to send important notifications regarding your account, transactions, and policy changes.
• Promotions and offers — to contact you about relevant bonuses and promotions, subject to your communication preferences.
• Platform enhancements — to analyse aggregate usage patterns in order to improve platform functionality and user experience.
• Legal compliance — to fulfil reporting and compliance obligations set by the relevant authorities.

5 Sharing Information with Third Parties

Tr88 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. This is an unwavering commitment. However, there are certain situations where we need to share your information with others to allow the platform to function properly.

Data sharing only occurs under the following circumstances:

• Payment providers — required transaction information is shared with FPX, DuitNow, TNG eWallet, Boost, GrabPay, and USDT providers solely to process your financial transactions.
• Game software providers — minimal game session data is shared with game developers to ensure game functionality and fairness.
• KYC service providers — identity verification documents are processed through a certified third-party KYC platform bound by strict confidentiality agreements.
• Legal authorities — tr88 will comply with any lawful request from law enforcement or relevant regulatory bodies in accordance with proper legal procedures.
• Technical service providers — server infrastructure, cybersecurity, and analytics providers bound by strict data protection agreements.

6 Data Security & Protection

Protecting your data is more than a legal obligation for tr88 — it is a moral responsibility we take seriously. We continuously invest in the latest security infrastructure to ensure your data remains safe at all times.

The security measures we practice include:

• 256-bit SSL encryption — all data transmitted between your device and tr88 servers is encrypted using industry-standard TLS/SSL protocols, the same used by major financial institutions.
• Layered access control — only authorised personnel with a legitimate work requirement may access member data, and all access is logged and audited regularly.
• Two-factor authentication (2FA) — members are encouraged to enable 2FA to add an extra layer of protection to their accounts.
• 24/7 monitoring — our automated monitoring system detects unusual activity in real time and takes immediate action whenever required.
• Secure servers — data is stored in data centres protected by physical and digital security controls, including enterprise-grade firewalls and intrusion detection systems.
• Regular security testing — tr88 conducts regular penetration testing and security audits by independent cybersecurity firms.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. Should any data breach involving your personal information occur, we will notify you promptly in accordance with our established incident response procedures.

7 Cookies and Tracking Technologies

Tr88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website, and they help us recognise you on subsequent visits.

Types of cookies we use:

• Necessary cookies (essential cookies) — required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance cookies — to gather information about how you use our platform and help us identify areas for improvement.
• Functional cookies — to remember your preferences and settings such as preferred language and display settings, for a more personalised experience.
• Analytics cookies — to help us understand aggregate usage patterns for continuous platform improvement.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of the TR88 platform. For the best experience, we recommend allowing at least the essential cookies.

8 Your Rights as a Data Owner

As a tr88 member and owner of your personal data, you have certain rights protected under Malaysia's data protection laws. tr88 fully respects these rights and is ready to help you exercise them whenever needed.

Your rights include:

• Right to access — you have the right to obtain a copy of the personal data we hold about you.
• Right to rectification — you have the right to request correction of inaccurate or incomplete data.
• Right to erasure — in certain circumstances, you have the right to request deletion of your personal data, subject to legal compliance requirements.
• Right to object — you have the right to object to the processing of your data for specific purposes such as direct marketing.
• Right to data portability — you have the right to obtain your data in a machine-readable format for transfer to another service provider.
• Right to withdraw consent — you may withdraw consent previously given for data processing at any time.

9 Data Retention Period

Tr88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. We practise the principle of data minimisation — we do not keep information longer than necessary.

• Active account data — retained for the duration of your active account and for a minimum of 5 years after account closure for compliance purposes.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• KYC Documents — retained for the duration of the active account and 5 years after account closure.
• Support communication logs — retained for 3 years for reference and service improvement purposes.
• Cookie and analytics data — anonymised aggregate data is retained for 2 years; session data is disposed of after the session ends.

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered. For data stored in physical format, secure document destruction procedures will be followed.

10 Amendments to This Privacy Policy

Tr88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via:

• In-platform notification upon next login.
• An email to your registered address at least 7 days before the changes take effect.
• Clear notice displayed on the tr88 homepage.

Your continued use of the tr88 platform after any amendments take effect will be considered your acceptance of the latest version of this Privacy Policy. The most recent update date will always be displayed at the top of this document.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your personal data rights, the tr88 team is here to help. We take every privacy inquiry seriously and will respond within the stipulated timeframe.

• Live Chat: Available 24/7 via the chat icon on the tr88 platform — the fastest way to get an immediate response.
• WhatsApp: Send a message via the official TR88 support number listed in the app.
• Email: [email protected] — we aim to respond within 24 business hours for privacy-related inquiries.

For more detailed inquiries regarding data protection or to file an official complaint, please include "Privacy Inquiry" in your message subject line so it can be routed to the relevant team more quickly.